Refunds & Return Policy
Thank you for shopping with KidsPlayhouse Ireland We appreciate your business and aim to provide a smooth and enjoyable shopping experience. Please review our refunds and return policy below.
Order Cancellation Policy
- Orders can be canceled within 12 hours of placement before they are shipped.
- A 12.5% processing fee applies to all cancellations to cover administrative and transaction costs.
- Once an order has been shipped, cancellations cannot be processed.
- To cancel or modify your order, please contact us at [email protected].
Return & Refunds
We gladly accept returns within 15 days of delivery under the following conditions:
Return Eligibility
To qualify for a return:
- The product must be unused, in its original packaging, and in resellable condition.
- A proof of purchase (order confirmation or receipt) must be provided.
- Returns must be initiated within 15 days of receiving the item.
Non-Returnable Items
For the following reasons, we cannot accept returns on certain items:
- Used or assembled playhouses or toys
- Customized or personalized items
Return Process
-
1️⃣ Contact us at [email protected] with your order number and reason for return.
2️⃣ Our team will provide a return authorization and shipping instructions.
3️⃣ Ship the item back using a tracked shipping service at your expense (for voluntary returns).
4️⃣ Once received, your refund will be processed within 24-48 hours.
Restocking Fee
- A €29 restocking fee applies to returns due to change of mind, incorrect orders, or preference for another product.
- This fee covers initial packing, handling, and administrative costs.
- No restocking fee applies to returns due to damaged or incorrect items.
Return Shipping Costs
- If your return is due to damaged, defective, or incorrect items, we will cover the return shipping costs.
- If returning an item due to change of mind or incorrect order selection, the customer is responsible for return shipping.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please notify us within 7 days of delivery at [email protected]. Please include:
- Your order number.
- Photos of the damaged or incorrect item.
We will arrange a replacement or process a full refund, including return shipping costs.
Order Not Received
If your order has not arrived within the expected delivery timeframe, please contact us. We will:
- Investigate the shipping status with the courier.
- Provide an update or offer a suitable resolution (replacement or refund).
Contact Us
Our customer support team is available 24/7 to assist you. For any inquiries, please email us at [email protected].
We aim to respond to all messages within 24 hours.