Contact us
Questions about choosing a playhouse, tent or swing, product dimensions, your order or delivery? We are happy to help.
A friendly human on our team is always happy to help, no bots and no runaround. Email us any time and we will reply as soon as we can, usually within one working day.
If you are chasing an order, include your order number and the email address you used at checkout, and we can pull it up straight away. You can also check progress yourself on the Order Tracking page.
Company information
Full, transparent business details, so you always know exactly who you are buying from.
- Company nameKids Playhouse Company, a division of Caruso Consulting Co Ltd
- Company registration (Thailand)0765554000332
- Ireland administration officeCharlemont Exchange, Charlemont St, Saint Kevin's, Dublin, D02 VN88, Ireland
- Registered addressSuite 33, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand
- Emailtheteam@kidsplayhouse.irish
Orders over €75 ship free with tracked delivery (a flat €22 applies below that). See Refunds & Returns and Shipping for the full details.
Frequently asked questions
How quickly will you reply?
The team answers as soon as practical during normal working periods. Urgent delivery changes may not be possible after fulfilment starts.
What should I include in an order question?
Include your order reference, the purchaser's email address and a concise description of the issue. Do not send card details by email.
What should I include in a product question?
Include the product name and the specification, space or use detail you need checked.
How do I report damage?
Keep the item and packaging and send clear photographs with your order reference.
Can you advise before I order?
Yes. Ask about the published dimensions, contents or setup information before purchasing.
Where are the company details?
The legal company, registration and address details are published on the about and contact pages.